Information for individuals connected with our business customers (B2B), suppliers, business partners, stakeholders and/or investors.
This Policy sets out what personal data we collect, for what purposes and your rights in this respect.
This Privacy Policy provides information regarding the personal data which are processed by Shell Energy Operations Proprietary Limited and its affiliates’ (‘Shell Energy’ or ‘we’) within the Shell group of companies (‘Shell’) in relation to (i) individuals who work for, or on behalf of, or who are shareholders of our business customers (‘Business Customers’), (ii) suppliers or vendors (‘Suppliers’), (iii) business partners, , investors and shareholders (‘Business Partners’).
For individuals who require access to a Shell Energy site on behalf of a Business Customer, Supplier or Business Partner you will be asked to provide additional information to enable you to be identified for health, safety and security purposes and to manage the relationship between Shell Energy and the relevant Business Customer, Supplier or Business Partner. For further information please refer to the Privacy Notice – Employee, Contractor and Dependents’ at shellenergy.nousuat.com.au/privacy/.
For individuals who apply to work for Shell Energy, or who attend a recruitment event or undertake an assessment please refer to the Privacy Policy – Recruitment at shellenergy.nousuat.com.au/privacy/.
As well as this Privacy Policy, bespoke privacy Policies and supplementary privacy statements may contain further information about how Shell Energy is processing your personal data.
This Privacy Policy explains what personal data are processed about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how to access and update your personal data, as well as the options you have regarding your personal data, and where to go for further information. The Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles and registered codes govern the way in which we must manage your personal information.
Except in those cases where Shell Energy may organise educational events specifically designed for children, we do not intentionally collect personal data of individuals under 18 years old. If you are under 18 years old (or a different age to reflect local legal requirement as communicated on the Shell Energy website in your location) please do not send us your personal data for example, your name, address and email address. If you wish to contact Shell Energy in a way which requires you to submit your personal data (such as for education or innovation events) please get your parent or guardian to do so on your behalf.
We process personal data from and in relation to individuals who are, or who work for or on behalf of or who are shareholders in our Business Customers, Suppliers, Business Partners in the following categories:
In addition, in order to comply with legal and regulatory obligations, to protect Shell Energy’s assets and employees/contractors and specifically to ensure that Shell Energy can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on owners, shareholders and directors of our Business Customers, Suppliers and Business Partners. This screening takes place against publicly available or government issued sanctions lists and media sources.
Shell Energy Operations Proprietary Limited, 275 George Street, Brisbane QLD 4000, Australia will be responsible for processing your personal data, either solely or jointly with its affiliates within the Shell group of companies.
We process personal data covered by this Privacy Policy for the following purposes:
We may also process your personal data for a secondary purpose where it is closely related, such as:
You may receive marketing communications on behalf of the relevant Business Customer, Supplier or Business Partner. On all occasions you will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you.
The personal data covered by this Privacy Policy are only processed:
In those cases where processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to Shell Energy services and we regularly test, assess and evaluate the effectiveness of our security measures.
The personal data covered by this Privacy Policy are exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:
If you choose to interact with Shell Energy through social media on a Shell Energy administered social media page (‘Shell Energy Social Media Page’) such as Facebook, Instagram, Twitter or LinkedIn, your personal data (such as your name, your profile picture and the fact that you are interested in Shell Energy) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to Shell Energy. You can delete any information that you share on these sites at any time through your relevant social media platform’s account. Shell Energy does not track your activity across the different social media sites that you use. Please contact Shell Energy if you wish to make a request that you are unable to action yourself and which relates to a Shell Energy Social Media Page – see the section below.
Additionally, and to the extent Shell Energy is jointly responsible with a social media platform of a Shell Energy Social Media Page, Shell Energy will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on Shell Energy Social Media Pages. For more information on how your personal data are processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform’s account.
Where your personal data has been transferred to companies within the Shell group and/or to authorized third parties located outside of your country we take organizational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data in accordance with the Privacy Act 1988 No. 119 and the Australian Privacy Principles (‘APPs’). Companies within the Shell Group have adopted Binding Corporate Rules which you can access here.
Personal data gathered by Shell Energy for these processes either directly or indirectly are required in order to:
Failure to provide us with the information required will negatively affect our ability to communicate with you, or our ability to enter into a contract with a counter-party or continue to contract with a counter-party.
We’ll only store your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or for as long as we reasonably consider necessary to establish, exercise or defend our legal rights.
In all cases information may be held for (a) a longer period of time where there is a lawful reason to do so (in which case it will be deleted once no longer required for that purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.
We aim to keep our information as accurate as possible. You can request:
To make any of these requests, please contact privacy@shellenergy.nousuat.com.au or the Shell group email privacy-office-SI@shell.com.
If you have any issues, queries or complaints regarding the processing of your personal data please contact privacy@shellenergy.nousuat.com.au or the Shell group email the Privacy-Office-SI@shell.com.
If you are unsatisfied with the handling of your personal data by Shell Energy, then you have the right to lodge a complaint to the Office of the Australian Information Commissioner at GPO Box 5218, Sydney NSW 2001, Australia, or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit oaic.gov.au or autoriteitpersoonsgegevens.nl/en for more information.
Shell Energy may use cookies and similar technologies that aim to collect and store information when you visit a Shell Energy website. This is to enable Shell Energy to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). We also use cookies to personalise and enhance your experience on our site and improve the delivery of ads to you. You can control and manage your cookies preferences by adjusting your browser settings or using the Shell Energy cookies preference tool on Shell Energy websites – for more information, please refer to the Shell Energy Cookie Policy at shellenergy.nousuat.com.au/cookie-policy
This Privacy Policy may be changed over time. You are advised to regularly review this Privacy Policy for possible changes. This Privacy Policy was last updated in May 2021.